Location 1, 1
Desktop Support Specialist
May 7th, 2019
Desktop Support Specialist
Baltimore, MD
Responsibilities:
- Strong ability to perform technical analysis, technical support, and troubleshoot problems/issues.
- Installs a wide variety of computer hardware equipment.
- Identifies when software licensing needs to be obtained and installs software of moderate complexity
- Recommends standard software that will meet customer needs and assists the Network Engineering team as needed.
- Provides hand-on and remote support for tier 2 end user support.
- Work with IT Security team to remediate IT Sec issues.
- Contribute to written manuals, processes and procedures documents
Qualifications:
- 1-2 years’ experience with PC and operating systems and HP hardware.
- Associate degree or Technical School certification; MCSE/MCP, A+ or Network+ certification(s) preferred.
- Ability to disassemble computer equipment and replace defective or upgrade parts.
- Knowledge of IT Security software including, Anti-Virus, Encryption and endpoint management agents.
- Experience with Windows 7,10 and MSOffice Suite troubleshooting and repair.
- Knowledge of IT operations best practices and Project Management.